znvufr™ · Returns & support
Return & Refund Policy
Requesting a return
Please contact service@znvufr.com with your order number, the item and the reason for your request before sending anything back. We will explain the applicable return options, destination and instructions. Any statutory cancellation or return period applicable to your purchase remains available. This policy does not create a separate fixed voluntary return period.
Change-of-mind requests
For a voluntary change-of-mind return, keep the item unused, unopened, complete and in its original packaging, with proof of purchase. Approval is subject to any return offer stated at the time of purchase. Used candles, opened fragrance liquids, used diffuser reeds and custom or personalised items may be ineligible for voluntary returns. These conditions do not exclude remedies for faulty, misdescribed or damaged goods or rights required by law.
Damaged, faulty or incorrect items
Contact us as soon as reasonably possible if an item arrives damaged, leaking, faulty or different from your order. Provide the order number and photographs where safe and practical. We will assess the issue and provide a remedy such as replacement, repair where appropriate, or refund as required by applicable law. A delay in reporting does not automatically remove statutory rights.
Return shipping and safe packing
We will explain responsibility for return shipping before you return an item. For approved voluntary returns, return shipping is normally the customer’s responsibility unless otherwise agreed. For verified faulty or incorrect goods, we will provide the legally required remedy and address reasonable return costs as applicable. Pack glass vessels securely. Do not send leaking liquids or transport-restricted items without safe handling instructions.
Inspection and refunds
After receiving a return or other evidence required by applicable law, we will confirm the outcome. Approved refunds will normally be issued to the original payment method. Bank and provider posting times vary; contact us if an approved refund has not appeared. We will meet any refund deadline required by applicable law. Any deduction or non-refundable cost must be lawful and explained.
Exchanges and cancellations
Contact us to ask about exchanges; availability depends on stock and the condition of the item. For cancellation before dispatch, contact us promptly. We cannot guarantee that an order can be stopped once processing has begun. Statutory cancellation rights, where applicable, are unaffected.
Return address
Please obtain the return destination from customer support. Our company business address is not automatically the correct warehouse or return address.